Do the right thing. Such a simple statement, yet so powerful and meaningful. That’s the mantra that Colonel James, my first commanding officer in the U.S. Army, continually repeated to me as he worked on shaping and molding me as a leader.
Initially, it seemed like such a trite statement, but after hearing it hundreds of times it became ingrained in my mind and a part of every decision I made. I still speak that mantra to myself or others on a daily basis and it is a perfect reflection of how much of my civilian leadership style and skills can still be traced back to the early stages of my career as an officer in the U.S. Army. Reflecting on those early lessons-learned, there are three traits that seem to stand out.
Be fair and honest in your assessments.
Shortly after being promoted to the rank of Captain, the Army created a big push to change how commanding officers rated their performance evaluations. It was an incredibly difficult transformation for the Army. 15 years later, I find myself driving a similar initiative.
For most of us, our human nature makes it difficult to be critical of our employees. These are people we have hired, people we have invested our time and emotion into people we have come to know as colleagues and friends. It’s difficult to be critical of those we care so much about. As a leader, if you truly care about the well-being of your employees, you owe it to them to be upfront and honest. Direct, honest, and critical feedback is critical to the growth of your employee and your organization.
For others, leadership means focusing only on fixing the problems. In essence, you are making the same mistake if you do not take the time to recognize the successful accomplishments and improvements made by your team. The Army continually publicly recognizes its soldiers through medals, awards, and promotions. In order to get the biggest effect out of positive recognition, be sure to do it publicly. Nothing motivates a person more than publicly praising them in front of their boss, peers and especially family members.
Treat others as you would want to be treated.
During a particularly intense period of my employment with the Army, my fellow officers and I each had teams of soldiers working for us 80-100+ hours per week in a trailer in the middle of the desert.
Over time, my colleagues had incredible morale and productivity problems while my team improved its efficiency and cohesiveness. The biggest contributing factor to this was because I treated my soldiers the way I would want to be treated. There was not room at the base, so the officers were put up in townhouses while the enlisted soldiers were put up at a run-down motel. I turned down my townhouse in order to reside with my fellow soldiers in the uncomfortable motel accommodations during the 6 month deployment. I also worked every hour that one of my soldiers was working. When I required the soldiers to work weekends or late nights, I was always the first one there and the last one out the door with a positive attitude. As a result, my team worked the hardest, had the best morale, provided the best results and accomplished our mission.
We can apply these same effective leadership principals to the civilian sector. Work side-by-side with your employees and when you ask more of them, give even more of yourself in return. Your morale will improve and your team will stand behind you during the difficult times.
Prepare and then prepare some more.
Very few things can replace preparation. Neither skills, smarts, experience, nor drive can replace the hard work and boring task of preparation. As a leader in the Army, where lives are often on the line, the smallest details are thought out and contingencies for contingencies are put in place. Even the most mundane of tasks, such as moving your troops to the chow hall, are planned for. These same skills can be applied to the civilian world.
Prepare for your daily activities. Spend the appropriate time upfront preparing for every meeting, whether it be with an admin in your company or the key executive of one of your most important clients.
Strategically prepare for the long term. If you are not looking past the upcoming months and year, then you aren’t effectively leading. Take the time to plan forward; look backward and assess the effectiveness; reevaluate and change; and prepare contingencies in your plans.