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CASE STUDIES

"Genesis10 provided us remarkable expertise in design of our Power BI solution..."

-Wayne Richards, CFO Vertek Corporation

"We've been using Power BI since May of 2020, and I have to say Genesis10 was instrumental in our successful implementation. We could not have done it without them! Genesis10 had extensive knowledge of Power BI and each member was extremely professional throughout the engagement. Their consulting team asked great questions on our current BI solution, listened to our requirements, and provided specific feedback that was clear to understand. You could tell they have done this before as they anticipated our needs throughout the process. They recognized we had a short window to "go-live", but they rolled up their sleeves, drove the implementation and we got it done in time! I highly recommend Genesis10 for any implementation of Power BI."

Wayne Richards, CFO Vertek Corporation

 
Junior Talent to Exceed Expectations

Junior Talent to Exceed Expectations

Due to the elimination of its intern program and the unwillingness of other consulting firms to allow conversion of junior consultants, this global food corporation faced serious challenges in attracting and retaining junior technical talent. In early 2019, our client adopted Dev10 to address these issues.

BUSINESS CHALLENGE:

Our client, a global food corporation, faced serious challenges in attracting and retaining junior technical talent.

HOW WE HELPED:

In partnership with our client’s HR and Global IT teams, Dev10 onboarded junior talent with a planned right-to-hire. The first two Dev10 resources were placed on the Application Cloud Enablement Services team to enhance cloud-based apps and platforms.

OUTCOMES:

The client’s use of the Dev10 program has since expanded to 18 consultants across nine Global IT teams supporting various initiatives such as digital product development, cloud enablement, mobility, platform API, digital experience/Content Management Systems and cybersecurity. To date, six Dev10 consultants have converted to full-time employees.

 
Global SAP Rollout

Global SAP Rollout

Global American Clothing Company with 6 iconic brands and a presence 
in North America, and Europe acquired another clothing company to expand their global footprint into Asia and Latin America, making this clothing company one of 
the largest global branded lifestyle apparel companies in the world.

BUSINESS CHALLENGE:

Transitioning from a fragmented ERP footprint to SAP globally.

 

HOW WE HELPED:

The initial award for Phase 1 was to facilitate the planning phase and template standardization process for the SAP Financial systems on ECC6.

After successful completion of Phase 1, Phase 2 was awarded to complete the three-year 
global Financials rollout and data conversion.

 
Making it Happen During a Pandemic

Making it Happen During a Pandemic

A leading facilities services and management company was at risk of losing a major contract with a global Fortune 50 online retailer because they could not scale their workforce to maintain the buildings and the equipment integral to the Retailer’s Operations. Then, COVID-19 hit.

BUSINESS CHALLENGE:

The Facilities Management partner needed to hire 1,000 Maintenance Technicians to support the online retailer’s growth plans. The offshore firm used to vet the Technicians was in a lockdown, highlighting a process breakdown and dependency.

HOW WE HELPED:

Genesis10 mobilized a team and outlined a structured, repeatable approach to proctor exams to fully vet each candidate while adhering to social distancing guidelines. We standardized the vetting process to maintain candidate consistency, given that we needed to hire 1,000 Maintenance Technicians.

OUTCOMES:

Genesis10 sourced and vetted 3x the number of qualified candidates for the Facilities Management Company, moving our client from RED status to Green in the eyes of the Online Retailer.

 
Global Oracle Rollout

Global Oracle Rollout

A global consulting HR firm merges with a professional services firm specializing in Human Resources, Financial Services, Reinsurance intermediary and actuarial services to form the largest employee-benefits consulting firm by revenue that has over 14,000 employees and provides services in 35 countries.

BUSINESS CHALLENGE:

...The newly formed entity decided to modernize their disparate legacy ERP financials and HCM systems into a single Global Instance of the Oracle EBS Platform –R 12.1.3.

HOW WE HELPED:

Act as their internal implementation partner to design, implement and manage the global rollout of the financials and HCM modules.

OUTCOMES:

By leveraging an experienced team, we were able to successfully compete the 3-year global implementation across North America, Latin America, South America, Europe, Middle East, Africa and Asia Pacific. The team successfully stabilized the platform and facilitated the strategic decision to migrate to the cloud. In turn, the platform was upgraded to the 12.2.x platform, as a prelude to the Oracle Cloud migration..

 
Capabilities Management as a Service

Capabilities Management as a Service

Fortune 25 financial services firm taps Genesis10 U.S. Domestic Outsourcing services to support nearly one-third of enterprise IT initiatives over eight years, saving $130M+ and counting by taking advantage of location strategy and leveraging onshore as a key part of their delivery model.

BUSINESS CHALLENGE:

To scale the delivery teams rapidly in a cost effective manner to support enterprise-wide project portfolio demand created from back to back acquisitions.

HOW WE HELPED:

Built an onshore delivery capability which was integrated as part of the client’s global delivery model, enabling the Financial Services Institution to scale capability and capacity cost-effectively.

OUTCOMES:

Optimization of contingent workforce spend and the creation of a long-term sustainable talent channel which has delivered over $130M in cost savings (so far) by strategically capitalizing on location strategy and the onshore model.

 
Co-Sourcing

Co-Sourcing

Global financial services leader engages Genesis10 to strategically rebalance their flex-staff ratio to adjust their business-critical IT applications workforce.  Genesis10 hired over 170 IT professionals and saved nearly $3M in labor cost.

BUSINESS CHALLENGE:

Serious difficulty finding/retaining qualified software engineers to maintain and improve business-critical applications.

HOW WE HELPED:

G10 recruiting team developed a rigorous, proprietary technical evaluation and screening process to accelerate the qualification process without compromising on quality and accuracy. Efforts resulted in filling nearly 200 positions.

OUTCOMES:

Improved interview-to-hire ratio from 10% to 52%; saved client nearly $3M, exceeding expectations.

 
Managing Online App Fraud

Managing Online App Fraud

A global Fortune 25 online professional networking service was experiencing a spike in fraudulent activity during the height of the pandemic. To combat the spike in fraud, our client scaled their Fraud Investigators to increase the overall due diligence and content monitoring of the site.

BUSINESS CHALLENGE:


With the rise of online job boards, the gig economy, and professional networking sites, it has become easier to conduct job searches online as well as to promote content. Unfortunately with the ease of online networking comes perils of fraud – many different types of fraud.

HOW WE HELPED:

Acting with a sense of urgency given the business challenge, Genesis10’s dedicated account team worked in collaboration with the client to gain business insight to identify the requisite competencies needed to be an effective Fraud Investigator, going well beyond a position description.

OUTCOMES:

In 14 days, Genesis10 sourced and vetted 60 qualified investigators to elevate due diligence, monitoring, and ensuring the legitimacy of content and professionals represented on the site.

 
Document Generation & Management

Document Generation & Management

Genesis10 provides ongoing business-as-usual application management support services.  By leveraging our Domestic Outsourcing services and consolidating operations for this Fortune 700 financing and leasing firm, Genesis10 was able to cut costs, improve service levels and provide a predictable service.

BUSINESS CHALLENGE:

Client sought partner to consolidate and centralize document generation and management support.

HOW WE HELPED:

Leveraged Genesis10’s Domestic Outsourcing capability to centralize and co-locate the Adobe LiveCycle team  to provide sustainment support services to include enhancements, assist with change management activities during the initial implementation and document the newly developed policies and procedures that support the day to day operations.

OUTCOMES:

Successful transition, consolidation and establishmenet of the sustainment support services team. 

 
Two Companies, Two ERP Systems Become ONE

Two Companies, Two ERP Systems Become ONE

The State of New Jersey’s largest integrated healthcare delivery system needed to merge its ERP systems into one PeopleSoft ERP: Financials, Supply Chain and HCM implementation project. We provided two managers and three teams of consultants to merge the systems.

BUSINESS CHALLENGE:

Two Healthcare providers merged, creating the State of New Jersey’s largest integrated healthcare delivery system. Accordingly, as one health system, our client needed to merge its Enterprise Resource Planning (ERP) systems into one PeopleSoft ERP: Financials, Supply Chain (referred to and managed as FSCM), and HCM implementation project.

HOW WE HELPED:

We provided 2 managers and 3 teams of consultants to merge the systems, which included three clusters of applications:


• Financials systems
• HCM systems
• SCM (Supply Chain) systems

 
Agile Transformation

Agile Transformation

Fortune 175 U.S. airline transforms IT development from Waterfall to Agile.  Through this engagement, capability and capacity were enhanced by implementing an onsite/onshore delivery model by leveraging Genesis10’s staffing services and Domestic Outsourcing capability.

BUSINESS CHALLENGE:

Client wanted to transform the development team methodology from Waterfall to Agile. 

HOW WE HELPED:

Assembled team of Agile project managers, SCRUM masters, and business analysts to assist with transition and drive to Agile maturity as well as established an agile development team to support the transformation as well as scale development capacity.

OUTCOMES:

Hired and onboarded an initial 19 resources in 60 days to facilitate the transformation effort; program success has led to long-term partnership for Agile recruiting and high-level coaching.

 
Integrated Talent Management Solution

Integrated Talent Management Solution

Genesis10 was strategically engaged to diversify access to talent, enhance capability and capacity by establishing an onshore capability to support a Fortune 250 Financial Services Institution delivery modernization initiative to transform infrastructure delivery into an As-A-Service model.

BUSINESS CHALLENGE:

To modernize the IT infrastructure management approach, requiring the client to improve the capability and increase overall capacity of the team to support a greater number of initiatives.

HOW WE HELPED:

Diversified access to talent by establishing an onshore capability and tapping into a market where otherwise the client did not have a footprint.  Leveraging Genesis10’s Domestic Outsourcing capability created access to talent, heightened the overall delivery capability of the team, optimized the cost of labor and built in mechanisms for FTE conversion to retain institutional knowledge.

OUTCOMES:

Delivered in excess of $3M in labor savings and strategically established another talent sourcing channel. 

 
National Help Desk Powered by Veterans

National Help Desk Powered by Veterans

Retail commercial property owner and manager leverages Genesis10 Veterans Program to build and staff a centralized Help Desk, serving 2,500 employees and achieving 30% improvement in problem resolution and user satisfaction.

BUSINESS CHALLENGE:

Client needed help with staffing, managing, and improving performance of Help Desk serving more than 2,500 employees across six time zones.

HOW WE HELPED:

Implemented a solution to enhance and centralize Help Desk function; identified and placed qualified talent from multiple sources, including G10 Veterans Program.

OUTCOMES:

Full-time employment for multiple U.S. military vets; greater control and predictable cost for client.

 
EDM Partner Solution

EDM Partner Solution

Fortune 25 Global Financial Services Institution wanted to scale and co-locate their data management team across a core set of competency areas.  Pursuing a multi-pronged hiring strategy, Genesis10 was engaged, who in partnership with Teradata developed a training program to address their workforce needs.

BUSINESS CHALLENGE:

Client wanted to scale and co-locate scores of IT professionals across a core set of competency areas to include enterprise data management.

HOW WE HELPED:

Genesis10 partnered with Teradata and structured a deliberate contract-to-hire, training program that positioned the client to build workforce capabilities and creatively scale their IT workforce at the desired price point and location.

OUTCOMES:

Recruited, trained and provided advanced training to the cohort over a 4 month engagement across a broad array of EDM competency areas.

 
Fast-Paced, Turnkey Recruiting Support

Fast-Paced, Turnkey Recruiting Support

Genesis10 hired 923 Call Center resources for a Telecom provider across two locations, providing 24x7 Level 1, 2 and 3 support.  Operations for this turnkey solution included establishing the physical infrastructure, processes and resourcing which was completed in two months, exceeding client’s expectations.

 
A University on a Mobile Device

A University on a Mobile Device

Genesis10 Instructional Design team challenged to deliver e-learning for a multinational food and beverage company’s internal universities. Modules configured to requirements. Multi-year contract with expanded scope awarded.

BUSINESS CHALLENGE:

Existing relationship using a linear, offshore production model was not meeting expectations. The approach was rigid, with long production times. The tools and solutions lacked creativity.

HOW WE HELPED:

From a remote location, high-potential recent college grads delivered creative and effective training on time and on budget. They enabled all modules to be accessible via mobile and tablet devices.

OUTCOMES:

Impressed with speed, flexibility and quality of the work, the client evolved the relationship into a long-term partnership.

 
Security Concerns Eased

Security Concerns Eased

A global equipment manufacturer needed to perform an infrastructure review of its Kiosk platform to address performance issues and security concerns. A thorough review by Genesis consultants alleviated both the issues and concerns.

BUSINESS CHALLENGE:

Prepare for a required Payment Card Industry audit before deployment to a major retail client’s chain stores around the country.

HOW WE HELPED:

Over a period of six weeks, Genesis10 consultants reviewed artifacts, configuration files, design documents, databases and, at times, lines of code.

OUTCOMES:

After corrections, performance improved, transaction failure rates dropped from 0.8% to 0.3% and the client passed its PCI audit on the first attempt.

 
Powering ISO Certification

Powering ISO Certification

Implementing an initiative to earn ISO certification, a leading Texas energy provider lacked the internal bandwidth and expertise to achieve the designation. Genesis10 rose to the challenge and met all milestones, to our client’s satisfaction.

BUSINESS CHALLENGE:

Apply ISO online documentation standards to existing training materials and revenue management procedures and implement a knowledge management system.

HOW WE HELPED:

Working with the client, Genesis10 identified and placed tenured consultants with instructional design and web development expertise.

OUTCOMES:

Seamless integration with the client resulted in the successful implementation of Phase 1 and further developed a long-standing partnership.