Extended Workforce Services

Domestic Outsourcing

Launched in 2009, Genesis10 Extended Workforce Services (EWS) Domestic Outsourcing Centers are a proven alternative delivery model to onsite or offshore. The model creates business flexibility for our clients post-COVID-19 to restructure their service delivery model for resiliency and to capitalize on a domestic location strategy to increase access to IT and operations talent.

EWS helps our clients to:

• Reshape - Rebalance workforce and talent acquisition strategy
• Modernize - Simplify, reduce technology debt and improve operational stability and resiliency
• Transform - Leverage emerging technologies to build new platforms or applications
• Manage - Outsource day-to-day Business As Usual (BAU) sustainment support service models

Why Genesis10

• Lower cost - of ownership and fewer communication barriers
• Direct access to top personnel, low overhead and reduced risk related to co-employment
• Customized partnership model designed to provide as much or little collaboration as needed
• Industry technology SMEs provide comprehensive reporting and metrics to measure ROI

Your Realized Benefits

• Time zones aligned to your operations
• Improved team collaboration
• Accelerated onboarding
• Flexibility of resource alignment
• Communities of practice increases efficiency

Delivery Options - Common Customer Partnership Models

Outcome Based Delivery

• Genesis10 is responsible for the deliverables
• Back-to-back agreement of service levels committed to the end customer
• Scenario: New service lines, max cost savings, competitive scenario

Joint Delivery

• Genesis10 and the client jointly own the SLA-based deliverables
  
  • Example: Priority 1 and priority 2 tickets managed by Genesis10
  • Priority 3, priority 4, and service requests managed by the client
  • Each party is responsible for the respective SLAs
• Scenario: Existing customers, customer intimacy, moderate cost savings

Core-flex

• A dedicated team of consultants working full-time for Genesis10
• Additional team members added/removed on a need basis – these are standard skills, sourced from Flexible Workforce or EWS
• Scenario: Design and deployment projects, seasonal workloads, pandemic response

Each Genesis10 Delivery Center is SSAE-18 Certified, providing heightened rigor in the controls and processes we use to support delivery.  It is an alternative proven solution to offshore/nearshore outsourcing.  Contact us to learn more.