Domestic Outsourcing

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Launched in 2009, Genesis10 Extended Workforce Services (EWS) Domestic Outsourcing Centers are a proven alternative delivery model to onsite or offshore. The model creates business flexibility for our clients post-COVID-19 to restructure their service delivery model for resiliency and to capitalize on a domestic location strategy to increase access to IT and operations talent.

EWS helps our clients to:

  • Reshape - Rebalance workforce and talent acquisition strategy
  • Modernize - Simplify, reduce technology debt and improve operational stability and resiliency
  • Transform - Leverage emerging technologies to build new platforms or applications
  • Manage - Outsource day-to-day Business As Usual (BAU) sustainment support service models

Why Genesis10

  • Lower cost - of ownership and fewer communication barriers
  • Direct access to top personnel, low overhead and reduced risk related to co-employment
  • Customized partnership model designed to provide as much or little collaboration as needed
  • Industry technology SMEs provide comprehensive reporting and metrics to measure ROI

Your Realized Benefits

  • Time zones aligned to your operations
  • Improved team collaboration
  • Accelerated onboarding
  • Flexibility of resource alignment
  • Communities of practice increases efficiency

Delivery Options - Common Customer Partnership Models

Outcome Based Delivery

  • Genesis10 is responsible for the deliverables
  • Back-to-back agreement of service levels committed to the end customer
  • Scenario: New service lines, max cost savings, competitive scenario

Joint Delivery

  • Genesis10 and the client jointly own the SLA-based deliverables
    • Example: Priority 1 and priority 2 tickets managed by Genesis10
    • Priority 3, priority 4, and service requests managed by the client
    • Each party is responsible for the respective SLAs
  • Scenario: Existing customers, customer intimacy, moderate cost savings

Core-flex

  • A dedicated team of consultants working full-time for Genesis10
  • Additional team members added/removed on a need basis – these are standard skills, sourced from Flexible Workforce or EWS
  • Scenario: Design and deployment projects, seasonal workloads, pandemic response

Each Genesis10 Delivery Center is SSAE-18 Certified, providing heightened rigor in the controls and processes we use to support delivery.  It is an alternative proven solution to offshore/nearshore outsourcing.  Contact us to learn more.