< 1 min read
Strengthening Technology Delivery in Financial Services
Genesis10 partnered with a global financial institution to scale technology support teams, delivery centers, and Dev10 talent across enterprise initiatives.
INDUSTRY
Global financial services institution
PROJECT
Enterprise technology delivery and talent solutions
TIMELINE
Strategic partnership since 2007
KEY RESULTS
1,200+ projects supported.
400+ placements annually.
$200M+ labor savings.
Client Overview
Genesis10 has served as a strategic partner to a global Fortune 25 financial services institution since 2007. The partnership spans staffing, project delivery, domestic outsourcing, managed services, talent creation through Dev10, and digital consulting.
Over nearly two decades, Genesis10 has supported more than 1,200 technology and operational initiatives across the organization. The partnership has also delivered more than 400 placements annually since 2009, helping the client scale teams across critical business and technology functions.
Genesis10’s domestic outsourcing and delivery center model has helped the organization achieve more than $200 million in labor savings while maintaining operational flexibility and delivery quality.
Challenge
The client required a flexible delivery model that could support large scale technology initiatives while maintaining operational consistency across multiple business lines.
Key needs included:
- Scaling technology support teams for enterprise platforms
- Accessing specialized technology talent across multiple disciplines
- Accelerating hiring and onboarding for development teams
- Balancing cost, risk, and operational flexibility in delivery models
The client also needed a model that could support both short term operational needs and long term workforce strategy.
Genesis10 Solution
Genesis10 delivered a multi faceted engagement model combining staffing, delivery centers, talent creation, and targeted hiring programs.
- Technology Support Organization
- Dev10 Talent Pipeline
- Hiring Day Recruitment Model
- Delivery Center Model
Technology Support Organization
Genesis10 supported the client’s U.S. Consumer Banking division by building a large scale technology support organization.
This effort included:
- A 160 person technical support team
- A 10 person Program Delivery Management team responsible for governance and coordination
- 84 application support professionals
- 66 desktop support specialists
- 10 training professionals
This structure enabled the client to rapidly scale support for consumer banking platforms while maintaining consistent service delivery and governance.
Dev10 Talent Creation Program
Genesis10 also supported the client through Dev10, Genesis10’s emerging technology talent program designed to train and deploy early-career software developers.
The client faced persistent talent shortages across development teams, particularly in software engineering roles. Genesis10 deployed Dev10 Associates trained in full stack Java development and related technologies including Python, Hadoop and Pega.
In addition to technical training, Genesis10 delivered customized client readiness training covering the organization’s structure, operating model, project methodologies and strategic initiatives.
Through this program, 43 Dev10 Associates were deployed across two locations to strengthen development teams and accelerate delivery across multiple initiatives.
Hiring Day Recruitment Model
Genesis10 also supported the client’s hiring initiatives through targeted Hiring Day events in key metro markets where technology talent was in high demand.
During these events, hiring managers interviewed multiple candidates in a single day and extended offers on site. This accelerated the hiring process and improved conversion rates while helping the client fill critical technology roles more quickly.
The program achieved an 85 percent success rate measured by offers accepted relative to candidates interviewed.
Delivery Center Model
Genesis10 also supports the client through a U.S.-based delivery center model that provides an alternative to traditional staffing and offshore sourcing.
These delivery teams support technology and operational initiatives while maintaining close alignment with enterprise governance, compliance and operational standards. The model allows the client to balance cost, delivery flexibility and risk while maintaining high service quality.
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Results
- $200M+ in cost savings through labor and infrastructure realignment
- 400+ placements annually across technology and operations roles
- 1,200+ projects supported across enterprise initiatives
- 85% interview-to-offer ratio through Hiring Day recruitment events
- 43 Dev10 Associates deployed into development teams
"The partnership with the team at Genesis10 to develop tailored programs for our organization has been outstanding. The talent we've acquired in the developer and Scrum Master roles through these programs has added significant value. I am excited about the potential of a new AI Advanced Track program and look forward to our continued collaboration."
Vice President
Strengthen technology delivery with the right talent
See how Genesis10 helps financial institutions scale technology teams.
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