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Improving Commercial Loan Processing Across the Enterprise

Genesis10 supported a leading financial institution in redesigning its commercial loan processing model while embedding Dev10 talent to support long-term transformation.

INDUSTRY

Leading U.S. financial institution

PROJECT

Commercial loan processing transformation

TIMELINE

Multi-phase transformation program

KEY RESULTS

Unified loan processing. Cross-functional collaboration. Dev10 talent embedded.

Client Overview

A leading U.S. financial institution sought to modernize its commercial loan processing operations. Existing processes were siloed by product area, creating inefficiencies and inconsistent reporting across the Commercial Banking organization.

Increasing regulatory requirements added urgency to the effort. Leadership needed a unified approach that could support the entire organization while maintaining the unique requirements of individual lines of business.

Genesis10 Leadership

The Genesis10 Leadership Team is passionate about helping people and organizations succeed. As recognized thought leaders in staffing and consulting, they share insights on leadership, workforce trends and the evolving world of work. Through their writing, they offer perspective on how businesses can attract, develop and retain talent while creating meaningful career opportunities for professionals.

Challenge

Commercial loan processing across the organization operated in separate product silos. This structure created operational inefficiencies and made it difficult to maintain consistent processes for audits, filings, and regulatory reporting.

The transformation required:

Expertise to support a large scale operational redesign
A team focused on future state processes rather than existing organizational structures
The ability to work across multiple business lines
A workforce model that combined experienced consultants with emerging technology talent

Genesis10 Solution

Genesis10 proposed a phased delivery model that combined experienced consulting resources with emerging technology talent through the Dev10 program.

Phase One: Consulting Expertise

Genesis10 deployed experienced professionals to support the transformation effort, including:

Four Business Analysts
Four Process Engineers

These resources focused on analyzing current processes, designing the future state model, and supporting collaboration across the Commercial Banking organization.

Phase Two: Dev10 Talent Pipeline

Genesis10 introduced Dev10 Associates, early-career technology professionals trained through Genesis10’s Dev10 program.

Dev10 Associates worked alongside experienced consultants to support the transformation effort while gaining hands-on experience in the client’s environment. This model enabled knowledge transfer and helped the client build a pipeline of future talent aligned with the new operating model.

Delivery Model

The engagement was structured as a Statement of Work, with Genesis10 providing oversight of the delivery team and coordination across the program.

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Results

Established a unified commercial loan processing model across product areas
Improved collaboration across the Commercial Banking organization
Embedded Dev10 Associates within the transformation program
Created a workforce model that supports knowledge transfer and long-term capability

"The leaders in the program are invested in the success of the talent and stay engaged past the point where the talent starts working within the organization. I have not encountered another program like this."

Executive